Order/Shipping Policy

  • Orders can be submitted online OR by phone 905-883-1212 extension 3585 or 3757.
  • Orders that are submitted on Saturday, Sunday or Statutory Holidays will be processed the next business day.
  • Orders submitted by 2:00 p.m. EST will be delivered next day.
  • FREE SHIPPING on all orders of $30.00 (before tax) or more.
  • $10.00 Shipping Costs for all orders under $30.00 (before tax).
  • FREE SHIPPING on all orders picked up in the White Rose Gift Shop store at Mackenzie Richmond Hill Hospital. 
    • Pick-up time:  Monday to Friday between 8:30 a.m. and 3:30 p.m. 
  • FREE SHIPPING on all orders delivered to Cortellucci Vaughan Hospital. 
    • Orders must be submitted by 1:00 p.m. EST for same day delivery.
    • For patient delivery, must provide the patient's name, patient room number, and the patient's contact information.
    • For hospital staff, pick up option is available from the Volunteer Office, Monday to Friday 8:00 a.m. to 4:00 p.m.  Call extension #5107 prior to pick up.