Return Policy

    
  • Contact Gift.Shop@MackenzieHealth.ca within ten (10) business days of purchase to request a return. Merchandise purchased during the Winter Holidays / Christmas season must be returned by January 10.
  • Products must be in original condition, unwashed, with original tags attached and receipt.
    • Returns in Person – Items returned in person to the Gift Shop will be refunded to the original payment method minus shipping costs.
    • Returns via Mail – Please use return label included in your package. Items returned via mail are your responsibility until received by the Gift Shop.  Once processed, refunds will be returned via original payment method minus original shipping costs.  Costs related to return postage are the responsibility of the customer.